SUPPORT STATUS: ACTIVE (SLA < 24H)
OFFICIAL COMMUNICATIONS CHANNEL
Contact Us & Report Issues
Have a bug to report, false positive in your forensic scan, custom enterprise inquiry, or general question? Fill out the form below or reach our engineering team directly at [email protected].
Direct Communications
Support & Technical Inquiries:[email protected]
Security Disclosures:[email protected]
Average response time: < 24 business hours
Operating Entity
Legal Entity: BOSS STUDIO S.R.L.
Tax ID (CUI): 54360947
Trade Register: J2026020322003
Jurisdiction: Romania (European Union)
Merchant of Record: Paddle.com
Common Inquiries
False Positive Claims?If our heuristics flagged a legitimate custom component, select “False Positive” above and paste your audit ID. We recalibrate weights continuously.
Billing or Credit Issues?Payments are managed securely by Paddle. If credits did not appear immediately, include your receipt reference.